What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New user not able to see submissions

    Asked by mark.shaw on November 15, 2016 at 08:34 AM



    I have added a new user with rights to view submissions. All he can see is the date the form was submitted - all other data seems to be hidden.


    Please can you advise.




    Submissions see submissions not able hidden thanks all
  • Profile Image
    JotForm Support

    Answered by emily on November 15, 2016 at 08:43 AM

    For further inspections, could you kindly provide us the username of your sub user and the form ID of the form you having trouble with?

    Waiting for your response.


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    Answered by mark.shaw on November 15, 2016 at 12:51 PM





    Username is: nigel.mulcahy@mbnl.co.uk




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    JotForm Support

    Answered by John_Benson on November 15, 2016 at 02:11 PM

    The sub-user needs to unchecked the Store my data only in Europe (Germany) in the Account Data page in order to see your submissions. Here's the link: https://www.jotform.com/myaccount/data

    Hope that helps. Let us know if you need further assistance. Thank you.