New user not able to see submissions

  • Profile Image
    mark.shaw
    Asked on November 15, 2016 at 08:34 AM

    Hi,

     

    I have added a new user with rights to view submissions. All he can see is the date the form was submitted - all other data seems to be hidden.

     

    Please can you advise.

     

    Thanks

    Mark

  • Profile Image
    emily
    Answered on November 15, 2016 at 08:43 AM

    For further inspections, could you kindly provide us the username of your sub user and the form ID of the form you having trouble with?

    Waiting for your response.

    Thanks.

  • Profile Image
    mark.shaw
    Answered on November 15, 2016 at 12:51 PM

    Thanks

     

    formID=51632378130854

     

    Username is: nigel.mulcahy@mbnl.co.uk

     

    Thanks

     

  • Profile Image
    John_Benson
    Answered on November 15, 2016 at 02:11 PM

    The sub-user needs to unchecked the Store my data only in Europe (Germany) in the Account Data page in order to see your submissions. Here's the link: https://www.jotform.com/myaccount/data

    Hope that helps. Let us know if you need further assistance. Thank you.