What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    there was an error in my gateway credentials for my paypal integration

    Asked by playathletics2014 on November 15, 2016 at 10:00 AM

    and the payments sent through jot form never made it to paypal though they were taken from my clients. please advise. i have looked in ipn and made those update. no payment details are there likely because the email address was typed incorrectly in the gateway credentials.  please advise


  • Profile Image
    JotForm Support

    Answered by liyam on November 15, 2016 at 11:11 AM


    If I'm understanding the issue correctly, the problem was with a typographical error on the email address which the users were charged of Paypal payments to a non-existent Paypal account. Is this correct? If so, you will need to contact Paypal over this matter to correct the issue. Here is a link to their customer support: https://www.paypal.com/us/selfhelp/home