there was an error in my gateway credentials for my paypal integration

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    playathletics2014
    Asked on November 15, 2016 at 10:00 AM

    and the payments sent through jot form never made it to paypal though they were taken from my clients. please advise. i have looked in ipn and made those update. no payment details are there likely because the email address was typed incorrectly in the gateway credentials.  please advise

     

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    liyam
    Answered on November 15, 2016 at 11:11 AM

    Hello,

    If I'm understanding the issue correctly, the problem was with a typographical error on the email address which the users were charged of Paypal payments to a non-existent Paypal account. Is this correct? If so, you will need to contact Paypal over this matter to correct the issue. Here is a link to their customer support: https://www.paypal.com/us/selfhelp/home

    Thanks.