What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Second request to have this account downgraded to the starter package.

    Asked by ChaseFamLaw on November 15, 2016 at 11:02 AM

    Our status has changed and we no longer need the bronze package. We want to go back to the starter package.  As of today, the payment has been canceled.  Please down grade the account.  Everything else is fine.

    account downgraded downgraded Starter package status and go back
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    JotForm Support

    Answered by ashwin_d on November 15, 2016 at 12:08 PM

    Hello ChaseFamLaw,

    I did check your account and found that you have successfully cancelled your bronze monthly subscription. You will not be billed again but your account will stay bronze until Nov 18, 2016 for the time you have already paid. After this date your account will automatically downgrade to free plan.

    Do get back to us if you have any questions.

    Thank you!