What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What email domain does Jotform use when sending email from the webforms to the client's email.

    Asked by Chad Latoszewski  on November 15, 2016 at 11:18 AM

    Good Morning,

    I'm looking into an issue with your client Malark Logistics Inc.  They have a webform setup on their site for customers to put in orders for their products.  They seem to be missing some of those orders, and they believe that they may be getting stuck in their spam filter.  I work with the company that manages their spam filter, and I wanted to know what email address/domain jotform uses when it sends the completed form .  I'd like to make sure this domain get put on their white list to ensure none of their orders get blocked on the spam filter.  If you have any questions, you can reach me at 512-623-4602, or you can email me.

    Thank you,

    Page URL:
    http://www.malark.com/pickup

    JotForm domain email email domain
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    JotForm Support

    Answered by liyam on November 15, 2016 at 12:21 PM

    Hello Chad,

    You can check this list to ensure that email addresses, domains, and IPs are safelisted/whitelisted for proper delivery of emails: www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Feel free to let us know if you have questions.

    Thanks.

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    Answered by Chad Latoszewski  on November 16, 2016 at 11:44 AM
    Good Morning,
    Thank you for the reply. I had added the domains listed to the allow list on the spam filter, but the email still isn’t coming through. Is there any way to find out the exact email address the form uses to send email to the client? I’ll have to open a support case with the spam filter, and will need this information.
    Thank you,
    Chad Latoszewski
    Tier 2, Customer Care | mindSHIFT, a Ricoh company
    (o) (512)623-4602
    (e) Chad.Latoszewski@mindshift.com
    NOTICE: This email with its attachments, if any, is intended solely for permitted use by authorized recipients. If you are not an authorized recipient of this email, your retention, transmission, disclosure, or use of this email is prohibited. If you received this email in error, please notify the sender and delete this email and its attachments from your devices and systems.
    ________________________________
    ...
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    JotForm Support

    Answered by Kiran on November 16, 2016 at 01:15 PM

    The sender email address can be configured from the user's JotForm account. Also, the email history log is available in the respective account to see which email has been sent successfully or failed. You may ask your client to check this for any information in this regard. Also, please provide us with the web page URL where the form is embedded so that we can take a look and see what best we can do for you. 

    Thank you! 

  • Profile Image

    Answered by Chad Latoszewski  on November 16, 2016 at 01:44 PM
    The URL for the form is http://www.malark.com/pickup.
    Chad Latoszewski
    Tier 2, Customer Care | mindSHIFT, a Ricoh company
    (o) (512)623-4602
    (e) Chad.Latoszewski@mindshift.com
    NOTICE: This email with its attachments, if any, is intended solely for permitted use by authorized recipients. If you are not an authorized recipient of this email, your retention, transmission, disclosure, or use of this email is prohibited. If you received this email in error, please notify the sender and delete this email and its attachments from your devices and systems.
    ________________________________
    ...
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    Answered by Chad Latoszewski  on November 16, 2016 at 01:44 PM
    I also checked the email history log, and it seems that the notifications are being sent. It seems odd that they would be sent, but not hit the spam filter at all.
    Chad Latoszewski
    Tier 2, Customer Care | mindSHIFT, a Ricoh company
    (o) (512)623-4602
    (e) Chad.Latoszewski@mindshift.com
    NOTICE: This email with its attachments, if any, is intended solely for permitted use by authorized recipients. If you are not an authorized recipient of this email, your retention, transmission, disclosure, or use of this email is prohibited. If you received this email in error, please notify the sender and delete this email and its attachments from your devices and systems.
    ________________________________
    ...
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    JotForm Support

    Answered by Kiran on November 16, 2016 at 03:25 PM

    I have checked the email history log of the account and see that the email notifications are configured to send using one of the JotForm's default email addresses. You may try changing the sender email address to the other or try using an SMTP email address so that they will be sent using your own email address.

    Please refer to the guide below that can help you in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered by Chad Latoszewski  on November 17, 2016 at 10:44 AM
    My point of contact ended up changing the reply email from dispatch@formresponse.com to dispatch@malark.com. That seemed to have fixed the issue for now, but what would cause the previous email, that had been working for over a year, to just suddenly stop working? Also, will this email suddenly stop working?
    Chad Latoszewski
    Tier 2, Customer Care | mindSHIFT, a Ricoh company
    (o) (512)623-4602
    (e) Chad.Latoszewski@mindshift.com
    NOTICE: This email with its attachments, if any, is intended solely for permitted use by authorized recipients. If you are not an authorized recipient of this email, your retention, transmission, disclosure, or use of this email is prohibited. If you received this email in error, please notify the sender and delete this email and its attachments from your devices and systems.
    ________________________________
    ...
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    JotForm Support

    Answered by Kiran on November 17, 2016 at 12:05 PM

    Glad to see that the issue is now resolved for you. Generally, it happens when the email servers are changed or updated. The spam score of each domain will be updated based on the email delivery rates and bounce backs which might have caused this issue. If you have configured with SMTP, it uses your own email server. 

    Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.