iFrame embed loading blank frame

  • Joshua van Boxtel
    Asked on November 15, 2016 at 11:52 AM

    Hi Jotform Support!

    I'm integrating a JotForm iFrame embed into a new Kentico site and I'm having some issues.

    The iFrame is loading into the page, however there is no content in the head/body and no errors in the console.

    I've tried using the http and https versions of the iframe without success, however both versions of the iframe are loading successfully when tested in a local environment.

    Any insights?

    Cheers,
    Josh

    Page URL: http://crohns-colitis.akanewmedia.com/Get-Involved/Volunteer-with-us/Volunteer-application-form
  • Charlie
    Replied on November 15, 2016 at 12:59 PM

    Hi Josh,

    I'm checking your page and I see that you are actually using the default script embed code, not the iFrame embed code. There seems to be a script conflict which causes the problem.

    iFrame embed loading blank frame Image 1 Screenshot 20

     

    I would like to suggest checking this guide on how to get your iFrame embed code in JotForm: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. After that, remove the previous embed code you used in your website and replaced it with the copied iframe embed code.

    Let us know if that works.

  • Joshua van Boxtel
    Replied on November 16, 2016 at 12:44 PM
    Hi JotForms,
    We’ve gone ahead and done this and it’s working now.
    Not sure what the script conflict was, but now we don’t have to worry about it ☺
    Thanks for your help!
    Josh
    ...
  • Charlie
    Replied on November 16, 2016 at 1:52 PM

    You are most welcome. I'm glad it is now working on your end.

    If you needed any assistance again, feel free to drop by here in the forum.

    Thank you.