What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iFrame embed loading blank frame

    Asked by Joshua van Boxtel  on November 15, 2016 at 11:52 AM

    Hi Jotform Support!

    I'm integrating a JotForm iFrame embed into a new Kentico site and I'm having some issues.

    The iFrame is loading into the page, however there is no content in the head/body and no errors in the console.

    I've tried using the http and https versions of the iframe without success, however both versions of the iframe are loading successfully when tested in a local environment.

    Any insights?

    Cheers,
    Josh

    Page URL:
    http://crohns-colitis.akanewmedia.com/Get-Involved/Volunteer-with-us/V<br/>olunteer-application-form

    iframe embed JotForm JotForm Support site
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    JotForm Support

    Answered by Charlie on November 15, 2016 at 12:59 PM

    Hi Josh,

    I'm checking your page and I see that you are actually using the default script embed code, not the iFrame embed code. There seems to be a script conflict which causes the problem.

     

    I would like to suggest checking this guide on how to get your iFrame embed code in JotForm: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. After that, remove the previous embed code you used in your website and replaced it with the copied iframe embed code.

    Let us know if that works.

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    Answered by Joshua van Boxtel  on November 16, 2016 at 12:44 PM
    Hi JotForms,
    We’ve gone ahead and done this and it’s working now.
    Not sure what the script conflict was, but now we don’t have to worry about it ☺
    Thanks for your help!
    Josh
    ...
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    JotForm Support

    Answered by Charlie on November 16, 2016 at 01:52 PM

    You are most welcome. I'm glad it is now working on your end.

    If you needed any assistance again, feel free to drop by here in the forum.

    Thank you.