Salesforce integration fail

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    Asked on November 15, 2016 at 12:10 PM


    Salesforce seems to have randomly stopped integrating into salesforce again. We have made no changes to salesforce or the form.

    The last completed submission that worked was on 14/11/16 but there have been 8 completed submissions after that one.

    Have you made recent updates to it again?



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    Answered on November 15, 2016 at 01:14 PM

    We haven't been informed of any updates, nor seen similar reports of this integration failing. I just tested it today, and it worked:

    Please try removing the integration and integrating back again. Also, try resetting the security token if needed: 

    Let us know if you need more help, we will be glad to assist you.

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    Answered on May 11, 2017 at 04:32 PM


    I created a trial account at SalesForce and when I try to integrate it to Jotform, I get an error "Invalid username, password, security token; or user locked out."

    Screenshot is here

    I've tried recreating the security token but it hasn't helped.


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    Answered on May 11, 2017 at 05:39 PM


    We will address your issue on your other thread. Here's the thread link:

    Please wait for our reply shortly. Thank you for your understanding.