What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Salesforce integration fail

    Asked by PBED on November 15, 2016 at 12:10 PM


    Salesforce seems to have randomly stopped integrating into salesforce again. We have made no changes to salesforce or the form.

    The last completed submission that worked was on 14/11/16 but there have been 8 completed submissions after that one.

    Have you made recent updates to it again?



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    JotForm Support

    Answered by BDAVID on November 15, 2016 at 01:14 PM

    We haven't been informed of any updates, nor seen similar reports of this integration failing. I just tested it today, and it worked:

    Please try removing the integration and integrating back again. Also, try resetting the security token if needed: https://success.salesforce.com/answers?id=90630000000glADAAY 

    Let us know if you need more help, we will be glad to assist you.

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    Answered by toby on May 11, 2017 at 04:32 PM


    I created a trial account at SalesForce and when I try to integrate it to Jotform, I get an error "Invalid username, password, security token; or user locked out."

    Screenshot is here

    I've tried recreating the security token but it hasn't helped.


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    JotForm Support

    Answered by John_Benson on May 11, 2017 at 05:39 PM


    We will address your issue on your other thread. Here's the thread link: https://www.jotform.com/answers/1142545

    Please wait for our reply shortly. Thank you for your understanding.