What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Inquiry regarding survey

    Asked by emily8302 on November 15, 2016 at 01:46 PM



    Basically, I would like to have very simple customer satisfaction survey with Jotform and I created it. 

    I am thinking of display this survey on Ipad and place it in front of the cashier or at the entrance of the store.

    I am wondering how I can keep showing survey even after the one customer completes the survey.

    Looking forward to hearing from you soon.

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    JotForm Support

    Answered by John_Benson on November 15, 2016 at 02:43 PM

    You can change the Thank You page to Redirect the users back to the same form. You just need to get the form's direct link and then put it in the Thank You Page > Redirect to external link option. Here's our guide: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    Here's how you can get the form's direct link:

    Please check my demo form: https://form.jotform.com/63195310008952

    Hope that helps. Thank you.


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    Answered by emily8302 on November 15, 2016 at 03:44 PM
    Thank you for your prompt reply.
    What if I show Thank you page after submission and automatically go to
    form's direct link?

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    JotForm Support

    Answered by John_Benson on November 15, 2016 at 04:34 PM

    That is possible for the Thank You page to redirect to another URL automatically. However, you need to redirect the current Thank You page to a custom webpage. This custom webpage contains a script that will direct the users to another page. Please check this guide: https://www.jotform.com/help/89-Create-a-Custom-Thank-you-page-with-Auto-redirect

    Hope that helps. If you need further assistance, please contact us again. Thank you.