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    Dwolla [Selling Subscriptions]: "Sorry, an error occurred while processing your request." shown when submitting the form.

    Asked by MaranathaFellowship on November 15, 2016 at 02:27 PM
    I'm having the same issue. This link takes me to my forms: "We will resolve the issue on your post here https://www.jotform.com/answers/990031"
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    JotForm Support

    Answered by BJoanna on November 15, 2016 at 02:44 PM

    Other thread is private and because of that you are unable to see an answer that my colleague provided to other user. 

    Are you working on this form http://www.jotform.us/form/63177210482149?

    Can you please provide us more details about how you want to set your "recurring payments"?

    You should set first payment option and price when selling subscriptions.

    Inside of this guide you can find how to setup a recurring payment option:

    https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option 

    Let us know if you need further assistance. 

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    Answered by MaranathaFellowship on November 15, 2016 at 03:44 PM
    Yes that is the form.
    I'm looking to use Dwolla and allow the donors to set their own amount and
    duration.
    I now receive this message in quotes:
    "Sorry, an error occurred while processing your request.
    Developers: Invalid client configuration. Refer to OAuth documentation at
    docs.dwolla.com for more
    information"
    Unfortunately, this is way beyond my level of expertise as a volunteer
    treasurer for our non profit.
    I've reported this to Dwolla as well.
    I'm able to get a one time payment to work but not the recurring form after
    reviewing the documentation.
    ...
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    JotForm Support

    Answered by BDAVID on November 15, 2016 at 04:34 PM

    This error is given after submitting you form:

    Please contact Dwolla support to make sure your credentials(Dwolla Merchant ID, Application Key, and Application Secret Key) are correct.

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    Answered by MaranathaFellowship on November 15, 2016 at 10:44 PM
    ok Thanks, I'm getting closer (I think).
    I have 3 forms.
    1. is for One time donations using Dwolla.
    https://form.jotform.com/63155447799168
    2. is for recurring donations using Dwolla (I found out from Dwolla that I
    needed to create another Application, which I've now completed and changed
    the API & Secret Keys) https://form.jotform.com/63177210482149
    3. is the main form that references either the One time or Recurring
    donation using the radio buttons and conditional logic.
    https://form.jotform.com/63183395350154
    I can make a donation using the One time option on the main form.
    The recurring donation option on the main form seems to work until I hit
    the submit button, then nothing happens. (I don't get redirected to Dwolla
    to finalize the payment).
    I'd like a weekly option of $100.00 (user-changeable) per week the first
    week, the same as user defined for future weeks, until the donor cancels or
    for a donor specified number of weeks.
    I'd like a monthly option of $500.00 (user-changeable) per week the first
    week, the same as user defined for future weeks, until the donor cancels or
    for a donor specified number of weeks.
    Is it possible to use Dwolla for both recurring and single donations on the
    same multiple payment (main form)?
    ...
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    JotForm Support

    Answered by Chriistian on November 16, 2016 at 01:43 AM

    I am currently checking the forms that you have listed. I will let you know on this thread once I am done testing. Thank you.

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    JotForm Support

    Answered by Chriistian on November 16, 2016 at 02:21 AM

    After checking the three forms, it looks like Dwolla does not allow the recurring payment page to be rendered in an iFrame, and as such the Dwolla page is not being displayed when you hit submit in the Recurring Giving form. Unfortunately, it is up to Dwolla if they want the recurring payment page to be displayed in an iFrame or not.

    A possible workaround I can suggest would be to have the Recurring Donation option inside the Main Form instead of an iFrame. That way, if the user chooses the Recurring option, they will get redirected to the payment page successfully.

    You can check out my demo form here: https://form.jotform.com/63201353893959 You can also clone it to your account to see my setup.

    If you need further assistance, please let us know.
    Thank you.

     

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    Answered by MaranathaFellowship on November 16, 2016 at 10:44 AM
    I tried the demo form and it takes me to the testing Dwolla site for both
    the single and recurring.
    I cloned & imported the account and receive this message.
    [image: Inline image 1]
    I tried updated my main form, eliminating the iframe and receive the same
    results.
    ...
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    JotForm Support

    Answered by Boris on November 16, 2016 at 12:01 PM

    I'm afraid we didn't receive your message, as our forum software cannot accept inline attachments sent through email. in order to add images to your responses, please open your support thread directly in a web browser:

    https://www.jotform.com/answers/990716

    Once here, you can upload an image while typing your response, by following the instructions posted here:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    Looking forward to your response.

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    Answered by MaranathaFellowship on November 16, 2016 at 12:06 PM
    I tried the demo form and it takes me to the testing Dwolla site for both the single and recurring. 
    I cloned & imported the account and receive this message.
     
    I tried updated my main form, eliminating the iframe and receive the same results.

     

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    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 01:55 PM

    I have checked your form and I can see you have it successfully integrated with Dwolla, what I would suggest you is to re-integrate your form again, try setting up only the recurring payment option in your form without adding another payment type, test your form and once you have ensured it works then add the new one with the one time donation.

    Also, one of our colleagues have already a workaround that will avoid using two different forms and still have two different payment types in the same form, please take a look to this thread where you will find how to set your form to accept both payment types: https://www.jotform.com/answers/989880 

    Hope this helps. 

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    Answered by MaranathaFellowship on November 16, 2016 at 03:44 PM
    The form that the colleague created won't work with Dwolla.
    Under sell subscriptions I can select daily but their is not a number of
    payments field.
    I tried the recurring suggestion on my form, removing the one time donation
    and I get the same error as before.
    I'd like to have 2 separate payment option one time using Dwolla and
    recurring with donor setting the # of recurrences and amount also using
    Dwolla.
    ...
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    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 06:20 PM

    You're right, I have checked that and seems like only the PayPal integration allows to set the number of payments. 

    I have cloned your form and integrated it with Dwolla on my end, I have set up the form to sell products and I can see it works without any problem, I have then switched to sell subscriptions and I can see it does not work and I' getting the same message than you. 

    I have checked the permissions in my Dwolla application and I can see recurring payments is allowed so it should work so I will forward this thread to our second level, our developers will investigate and get back to us as soon as possible. 

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    Answered by MaranathaFellowship on November 19, 2016 at 11:44 AM
    Any progress on this issue?
    ...
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    JotForm Support

    Answered by KadeJM on November 19, 2016 at 05:56 PM

    We do have a developer assigned to look at this and help resolve it for you as soon as possible however, please note that we do not guarantee any sort of timeframes since it depends on their workload ahead of this issue as well as the type of problem and fixing it. 

    But, please do rest assured that we will update you here the moment something more is known.

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    JotForm Support

    Answered by NeilVicente on November 29, 2016 at 05:19 PM

    @MaranathaFellowship

    Sorry for the late update, but the issue on your form is caused through your Dwolla app, by either an incorrect redirect URL or insufficient permissions.

    Can you please kindly check if the instructions on our Dwolla setup manual were followed correctly when you created your app?

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    Answered by MaranathaFellowship on November 29, 2016 at 06:44 PM
    Yes I've checked multiple times.
    I have the same issue as hiddenpond and philim86 reported.
    ...
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    JotForm Support

    Answered by Chriistian on November 29, 2016 at 09:57 PM

    Have you tried setting the OAuth URL/OAuth Redirect field on your Dwolla setup to https://www.jotform.com/dwolla_complete.php? Based on hiddenpond's thread: https://www.jotform.com/answers/996276 this has fixed the issue on his/her end. Please confirm.

     

    We will wait for your response.
    Regards. 

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    Answered by MaranathaFellowship on December 02, 2016 at 03:44 PM
    I started over and have this working successfully.
    Is there a way to require an amount greater than 0 before submission of the
    recurring donation?
    https://form.jotform.com/63177210482149
    I want the donors to enter the custom amount.
    Thanks

    ...
  • Profile Image
    JotForm Support

    Answered by Boris on December 02, 2016 at 04:58 PM

    We're glad to hear that the original issue you've reported is resolved.

    In order to assist you with your followup query, your last message has been moved to a support thread of its own:

    https://www.jotform.com/answers/1002925

    We will assist you with it there, shortly. Thank you!

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    JotForm Support

    Answered by NeilVicente on December 06, 2016 at 01:32 PM

    @MaranathaFellowship

    We have decided to use a universal URL for Dwolla to avoid confusion amongst all our users.

    Please revert back to https://www.jotform.com/dwolla_complete.php as your Dwolla application's OAuth redirect URL.

    Thanks