What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are havin troubles viewing the form submissions

    Asked by plannerbosscollective on November 15, 2016 at 02:35 PM

    Hello 

    Some of our people are having trouble submitting their forms. I thought it may have been because I added captcha. So i removed it and tried again and it is doing the same thing. Please advise ASAP!

    Page URL:
    www.plannerbosscollective.com/wintersaleapp

    Screenshot
    view submissions
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    JotForm Support

    Answered by Welvin on November 15, 2016 at 03:11 PM

    This is the encryption feature enabled in your form. 

    https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    You have to provide your Jotform key to decrypt and to be able to view the submissions in the form submissions page.

    Let us know if you have any questions.

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    Answered by plannerbosscollective on November 15, 2016 at 03:44 PM
    I have removed it now
    ...
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    JotForm Support

    Answered by Welvin on November 15, 2016 at 04:09 PM

    Great! Please note that disabling the encryption won't automatically decrypt the existing submissions that are encrypted. You have to decrypt the submissions using your existing Jotform Key. If you don't have it, then I'm afraid that you won't be able to view the submissions.