What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I want to downgrade from bronze to starter, will my forms in archives be deleted if I don't pay $5 per month storage?

    Asked by kingsart on November 15, 2016 at 03:05 PM

    I use jotform for an annual project so I won't need it until June 2017.  I don't want to have my existing jotform deleted but don't need access to it. I have archived 2016 records - will they be deleted over the starter limit or will they still be in archives if I downgrade to starter. I intend to upgrade to bronze again next June when I next use Jotform.



  • Profile Image
    JotForm Support

    Answered by Nik_C on November 15, 2016 at 04:04 PM

    I checked your account and I see that you have more than a thousand submissions:

    With Storage plan this is what you get:

    So you could export and then delete all submissions above the 500, to keep them under the limit. With Storage plan, you're safe in that matter.

    Also, with the Free plan you need to take care of number of forms which is 5 maximum.

    If you have any further questions please let us know.

    Thank you!