What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I created a form but can't get to it now

    Asked by Jamie Dale on May 11, 2012 at 07:43 PM

    I created a form awhile back that has been working great until today.  All of a sudden it is sending a blank registration form with every filled in registration form.  How can I fix this?

    Also, I'm guessing that I created it under a guest account because now I can't get to it and it is saying my email address is invalid.  The problem I have is that I'm the webdesigner but the form is being submitted to another person in our company.  How can I get access to my form?


    Thank you!

    Page URL:

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    JotForm Support

    Answered by idarktech on May 11, 2012 at 08:30 PM

    Hi Jamie,

    To be able to access your form, please register an account here in JotForm. After that, let us know your username so we can transfer this form to your registered account.

    We'll wait for your reply. Thanks!

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    Answered by msccn on May 11, 2012 at 08:32 PM

    I created an account.  The username is msccn.


    Thank you!!


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    Answered by msccn on May 11, 2012 at 08:34 PM

    Would you happen to know why it is sending two forms when someone registers?  One is filled in with the correct information and one is blank.

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    JotForm Support

    Answered by idarktech on May 11, 2012 at 09:05 PM

    I have now transferred the form to your msccn account, kindly refresh your form page. Thanks!


    I can't find any problems on your form, it's setuped correctly. This may be because of disabled browsers javascript. With this, they can easily bypass the required fields but don't you worry as it happens in very few cases.

    You can also add captcha to your form, this is to deter bots or spams just in case they are noticing your page. :)

    Let us know if you have any further questions or concerns. Thanks!

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    Answered by msccn on May 12, 2012 at 10:27 AM

    Thank you very much!!!

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    Answered by gori-mathew on May 12, 2012 at 11:37 AM

    Welcome and thanks for using Jotform. Incase of any assistance please don't hestitate to contact us.