notification emails not coming through

  • frontstreetcafe
    Asked on November 15, 2016 at 4:20 PM

    Hello, quite a few forms did not come through over the last few weeks.  I just sent a test from through the system and received a notification but no actual form was send through the system. 

     

     

    Jotform Thread 990838 Screenshot
  • David JotForm Support Manager
    Replied on November 15, 2016 at 5:06 PM

    In order to test the notification, you need to do a real submission. Click on Preview, then fill the form and submit it.

    Please make sure to check the spam folder on your recipient emails, and if you find emails from JotForm, mark them as NOT SPAM:

    notification emails not coming through Image 1 Screenshot 20

    Let us know if you need more help, we will be glad to assist you.