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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not working

    Asked by bevbrock on November 15, 2016 at 07:02 PM

    The test button is not producing... well delivering, a test email.  When I test  the form live I am still not receiving an autorespondor email.


    Please help!

    Page URL:

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    JotForm Support

    Answered by liyam on November 15, 2016 at 09:04 PM

    Hello bevbrock,

    Your email address bev@bbamultimedia.com landed in our bounce list due to the error:

    Reason(s) : smtp;550 5.1.1  - has sent to too many recipients this hour. IB607 

    I have now removed your email address from the said bounce list as I believe that this matter is likewise temporary.

    However, for your email address bevba@att.net, this may have a different issue. Would it be possible for you to replace this email with a non att.net email address? This is because att.net seems to be blocking emails from JotForm at the moment.

    You may also check your email delivery history by visiting your account history page. This guide will show you how: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Feel free to let us know if you have questions.