Autoresponder not working

  • Profile Image
    bevbrock
    Asked on November 15, 2016 at 07:02 PM

    The test button is not producing... well delivering, a test email.  When I test  the form live I am still not receiving an autorespondor email.

     

    Please help!

  • Profile Image
    liyam
    Answered on November 15, 2016 at 09:04 PM

    Hello bevbrock,

    Your email address bev@bbamultimedia.com landed in our bounce list due to the error:

    Reason(s) : smtp;550 5.1.1  - 198.2.179.10 has sent to too many recipients this hour. IB607 

    I have now removed your email address from the said bounce list as I believe that this matter is likewise temporary.

    However, for your email address bevba@att.net, this may have a different issue. Would it be possible for you to replace this email with a non att.net email address? This is because att.net seems to be blocking emails from JotForm at the moment.

    You may also check your email delivery history by visiting your account history page. This guide will show you how: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Feel free to let us know if you have questions.