What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Am I Actually a User Now?

    Asked by mcknigs on November 15, 2016 at 07:26 PM

     

    Someone shared a form with me. I was sent an email saying I needed to create an account in order to access it. I did. I was told I would receive an email to verify my email address. When I received it I clicked on the link. I went to a JotForm page with a message saying that this was a bad link. It appears that I can log in but I can't access the shared form.

     

    Am I a user or am I not one because I (apparently) can't verify my email address?

     

    Thanks.

    a am i JotForm message create thanks
  • Profile Image
    JotForm Support

    Answered by liyam on November 15, 2016 at 09:16 PM

    Hello,

    As how I understand it, someone has made you become a sub-user to their account. As how I see your account, it seems to be active now. 

    But in order to access the forms shared with you by username dacajoe, you should go to the My Forms page and click the username on the left panel.

    If you have questions, please let us know.

    Thanks.

  • Profile Image

    Answered by mcknigs on November 17, 2016 at 10:44 AM
    Hi. I’m still unable to access the shared survey.
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on November 17, 2016 at 12:23 PM

    Hello mcknigs,

    I just checked the account of dacajoe, apparently there are no forms in it and that he is a sub-user. Please take note that the only time that your account will be able to view the forms of dacajoe is when he creates forms. If what you're trying to do is to access the forms created by paullavoie, that will not work. the user paullavoie should provide you access instead.

    If you have questions, please let us know.

    Thanks.