What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving form confirmation emails.

    Asked by Cathy  on November 15, 2016 at 07:42 PM

    Hello

    I am no longer receiving notification emails from my form. I have tried to recreate the notifier but am still not receiving the emails. Please help me troubleshoot.

    Thanks

    Page URL:
    http://potters.ca/gift-card/

    Emails receiving thanks hello
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 15, 2016 at 09:20 PM

    It appears that your email address (sylviauni@*****.com) was added to the bounce list, which is why you were not receiving the emails. To resolve this, I have now removed your email address from the bounce list. You should receive the next email notifications successfully.

    Please check out our guide here on How to Prevent Email Bouncing Related Issues. To check and remove an address from the bounce list using your account, please follow this guide: How to Remove Your Email Address from Bounce List.

    Please let us know if the issue persists.
    Regards.