Not receiving form confirmation emails.

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    Cathy 
    Asked on November 15, 2016 at 07:42 PM

    Hello

    I am no longer receiving notification emails from my form. I have tried to recreate the notifier but am still not receiving the emails. Please help me troubleshoot.

    Thanks

  • Profile Image
    Chriistian
    Answered on November 15, 2016 at 09:20 PM

    It appears that your email address (sylviauni@*****.com) was added to the bounce list, which is why you were not receiving the emails. To resolve this, I have now removed your email address from the bounce list. You should receive the next email notifications successfully.

    Please check out our guide here on How to Prevent Email Bouncing Related Issues. To check and remove an address from the bounce list using your account, please follow this guide: How to Remove Your Email Address from Bounce List.

    Please let us know if the issue persists.
    Regards.