What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I no longer being notified by email when a submission is received?

    Asked by dtflanagan on May 11, 2012 at 10:18 PM

    Submissions use to be sent to me at dtflanagan@mail.com.

    Thanks,

    Detroit

  • Profile Image
    JotForm Support

    Answered by mliz on May 11, 2012 at 11:34 PM

    I did a test on the email alerts for the form and the mail logs shows that the email was sent successfully without any problems. Have you check your bulk or spam folders of your email? It may have been caught by the spam filters. It would also be a good idea to add jotform address to your whitelist.

    Let us know if this works.

    Thanks!