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  • Profile Image

    Unique autoresponse/email based on score.

    Asked by jurullc on November 15, 2016 at 09:04 PM

    I have figured out how to use the conditions tab to create different emails and thank you messages based on certain conditions. Specifically, my conditions are based on a certain score obtained.  For example if a person makes a score of 0 - 29 they will receive a different email and thank you message than the person that scores a 30 - 58 on the questionnaire.

    In the conditions page, I don't see a way to do a value between two numbers. How do I set this up to work with a score between a range of numbers?

    Page URL:
    https://form.jotform.com/63117711738961

    unique Autoresponse email survey different different email
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 16, 2016 at 01:14 AM

    You can achieve your requirement by using the Greater Than and Less Than state in the condition setup. I checked your form and it looks like you have already added the necessary conditions in your form.

    Since the conditions are already setup, it appears that your issue is now resolved. However, may I suggest changing the "If rules are matched" from ANY to ALL. That way, the emails will only be sent if both Less Than and Greater Than rule are fulfilled.

    If you need further assistance, please do let us know.
    Thank you.

  • Profile Image

    Answered by jurullc on November 16, 2016 at 08:23 AM

    So the rules being set to all is where I messed up and not receiving the right information.

     

    Thanks so much!