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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    cannot access the form online

    Asked by VickiH on November 15, 2016 at 11:35 PM

    People are saying they can't access the form from their computer but they can from their phone.  What might cause this?  Would it help to add the mobile widget?

    Page URL:
    https://form.jotform.com/VickiH/RR2016entryform

    can't access and can't can
  • Profile Image
    JotForm Support

    Answered by emily on November 16, 2016 at 02:46 AM

    I opened your form on my side and could not replicate the same problem. I was able to see the whole form on both Chrome and Safari browsers. 

    Could you provide us the browser details in which users are having problem with for further inspections?

    Waiting for your response.

    Thanks.

  • Profile Image

    Answered by VickiH on November 16, 2016 at 03:44 AM
    i HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM EITHER. i USED MY IPAD,
    ANDROID PHONE, WINDOWS TABLET, iPHONE. i DO NOT KNOW WHAT THEY ARE DOING.
    i DO SO APPRECIATE YOU TESTING. nOW I HAVE A FIRM BACKUP DEFENSE THAT IS
    WORKING PROPERLY.
    Sorry about the caps, dang lock was on
    consider this resolved.
    Vicki
    ...