cannot access the form online

  • Profile Image
    VickiH
    Asked on November 15, 2016 at 11:35 PM

    People are saying they can't access the form from their computer but they can from their phone.  What might cause this?  Would it help to add the mobile widget?

  • Profile Image
    emily
    Answered on November 16, 2016 at 02:46 AM

    I opened your form on my side and could not replicate the same problem. I was able to see the whole form on both Chrome and Safari browsers. 

    Could you provide us the browser details in which users are having problem with for further inspections?

    Waiting for your response.

    Thanks.

  • Profile Image
    VickiH
    Answered on November 16, 2016 at 03:44 AM
    i HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM EITHER. i USED MY IPAD,
    ANDROID PHONE, WINDOWS TABLET, iPHONE. i DO NOT KNOW WHAT THEY ARE DOING.
    i DO SO APPRECIATE YOU TESTING. nOW I HAVE A FIRM BACKUP DEFENSE THAT IS
    WORKING PROPERLY.
    Sorry about the caps, dang lock was on
    consider this resolved.
    Vicki
    ...