No PDF attachment on email autoresponder

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    Asked on November 16, 2016 at 01:09 AM


    I have just set up a new form and have selected that attach PDF option in the email autoresponder but for some reason no PDF is attached.  Could you please advise?

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    Answered on November 16, 2016 at 03:24 AM


    I have cloned your form. I have seen your Autoresponder settings and you want to send the emails to the one of the choices on the dropdown field called "Clinicians Email Address". I have changed this field on the cloned version of your form to my personal emails. 

    I ran a test submission with these changes and I managed to receive the autoresponder email with the PDF attached:

    However, since there is an "other" option on that particular field of yours this creates a possibility of the autoresponder not sending at all. But other than that everything seems to be in order. I suggest you to delete your current Autoresponder setup and add a new one with the PDF attachment option enabled.

    Please test this and let us know if the issue still persists. We will be waiting for the feedback. 

    Thank you for contacting us.