What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
No PDF attachment on email autoresponderAsked by MBWHS on November 16, 2016 at 01:09 AM
I have just set up a new form and have selected that attach PDF option in the email autoresponder but for some reason no PDF is attached. Could you please advise?
I have cloned your form. I have seen your Autoresponder settings and you want to send the emails to the one of the choices on the dropdown field called "Clinicians Email Address". I have changed this field on the cloned version of your form to my personal emails.
I ran a test submission with these changes and I managed to receive the autoresponder email with the PDF attached:
However, since there is an "other" option on that particular field of yours this creates a possibility of the autoresponder not sending at all. But other than that everything seems to be in order. I suggest you to delete your current Autoresponder setup and add a new one with the PDF attachment option enabled.
Please test this and let us know if the issue still persists. We will be waiting for the feedback.
Thank you for contacting us.