What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Once we downgrade to free account, can we keep safely the collected data?

    Asked by Haven on November 16, 2016 at 02:20 AM

    Hi,

    We are intending to use the form to collect customer informations in a marketing campaign and we would need the customer to submit a photo. 

    The duration of the campaign would be a few months duration and it is possible that we may not need the service after the campaign. Once we downgrade to a free account, is the information collected still accessible and kept safely in the account?

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    JotForm Support

    Answered by amy on November 16, 2016 at 03:48 AM

    Hello Haven,

    First of all I cannot find any registered account which is associated with your e-mail address. 

    I recommend you to download your submissions and backup to your computer frequently if you want to collect and keep your data. So you can export and then delete all submissions above the 500, to keep them under the limit when you want to downgrade your account.

    Because when you downgrade your account to the free plan, you will continue to receive your submissions. But if your submissions is over the 500 submissions limit which is for only free plan, your older submissions will be deleted to receive new submissions. 

    Another point that if you've more than 5 forms which are created as a premium user by you, your all forms will remain as they are. But you won't be able to create a new form, because you've already more than 5 forms. 

    Here is the user guide you may need when you want to downgrade your account. 

    If you have any further questions please let us know.