What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I created a custom field for html code and I can not have it sent to the email along with the data.

    Asked by mizaelbrasil on May 12, 2012 at 01:18 AM

    I created a custom field for html code and I can not have it sent to the email along with the data.


    I created a field for Telephone, With space ddd + phone, the Id is "itelefone" more whensomeone enters the data, data from the phone field created by me with the email not going out, what do I solve?

    I do not use the actual field you phone because I could not change the maximum amountof characters.

    Page URL:

  • Profile Image

    Answered by gori-mathew on May 12, 2012 at 01:52 AM


    I have cloned your form and used the Phone feature under 'Quick Tools' in myforms page in Jotform and tried making submissions it works ok.

    This is the cloned form, feel free to use it and test if it works; http://myjotform.com/form/21320599894564

    To set restrictions on phone number feature, please look at this thread of an earlier answered question;


    On the notification setup page; try setting the Sender's Name to: Jotform and Sender's Email to: noreply@jotform.com (see the notification guidelines on the below link)


    Lets know if this works out!