What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happens when I reach the 500 total submission storage on the free account?

    Asked by drcharlieho on November 16, 2016 at 02:44 AM
     

    Can I delete the old submissions so I keep under the 500 total submissions?

     

    500 total submission submission storage what happens
  • Profile Image
    JotForm Support

    Answered by emily on November 16, 2016 at 03:43 AM

    Since your account type is FREE, you only have 500 total submission storage. It means that you can only store up to 500 submissions in your account. If your submission reaches 500, you should either upgrade your account or delete your submissions. 

    You can have a look at the user guides below for better understanding.

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data 

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Additionally, I would recommend you to download your submissions before deleting them. Please check the user guide for further information on downloading your form submissions.

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    If you have any question, please let us know.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by emily on November 17, 2016 at 08:02 AM

    In addition to the information above, when you reach 500 limit, system will keep the new submissions and your old submissions will be deleted.

    Thank you.