Why does it say my JotForm is unavailable when others click on the published link?

  • Profile Image
    mcmarketing
    Asked on November 16, 2016 at 08:53 AM

    I have a free account with 5 forms. I posted the link to our dealers, only no one can access the form. It says the form is unavailable. I only currently have 22 replies to the form. Not sure why this is happening. It is a registration form for an upcoming event with a deadline, so I need this link back up and active asap. Please contact me at 815-459-2213 or by email at tsteinkamp@mathewscompany.com

     

    thank you.

    here is the link:

    https://form.jotform.com/62173927524156

  • Profile Image
    Jan
    Answered on November 16, 2016 at 10:32 AM

    Unfortunately, we don't offer phone support. Your account is currently in good status. I check this form (https://www.jotform.us/form/62173927524156) and I was able to open it. Here's a screenshot:

    Normally, the error message "Form is unavailable" will appear if the form is disabled. I saw one of your form is disabled. You just need to click the "More" button and choose the "Enable" option.

    Hope that helps. Thank you.