Why does it say my JotForm is unavailable when others click on the published link?

  • mcmarketing
    Asked on November 16, 2016 at 8:53 AM

    I have a free account with 5 forms. I posted the link to our dealers, only no one can access the form. It says the form is unavailable. I only currently have 22 replies to the form. Not sure why this is happening. It is a registration form for an upcoming event with a deadline, so I need this link back up and active asap. Please contact me at 815-459-2213 or by email at tsteinkamp@mathewscompany.com

     

    thank you.

    here is the link:

    https://form.jotform.com/62173927524156

  • Jan
    Replied on November 16, 2016 at 10:32 AM

    Unfortunately, we don't offer phone support. Your account is currently in good status. I check this form (https://www.jotform.us/form/62173927524156) and I was able to open it. Here's a screenshot:

    Why does it say my JotForm is unavailable when others click on the published link? Image 1 Screenshot 30

    Normally, the error message "Form is unavailable" will appear if the form is disabled. I saw one of your form is disabled. You just need to click the "More" button and choose the "Enable" option.

    Why does it say my JotForm is unavailable when others click on the published link? Image 2 Screenshot 41

    Hope that helps. Thank you.