What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does it say my JotForm is unavailable when others click on the published link?

    Asked by mcmarketing on November 16, 2016 at 08:53 AM

    I have a free account with 5 forms. I posted the link to our dealers, only no one can access the form. It says the form is unavailable. I only currently have 22 replies to the form. Not sure why this is happening. It is a registration form for an upcoming event with a deadline, so I need this link back up and active asap. Please contact me at 815-459-2213 or by email at tsteinkamp@mathewscompany.com

     

    thank you.

    here is the link:

    https://form.jotform.com/62173927524156

    others click Published why does
  • Profile Image
    JotForm Support

    Answered by Jan on November 16, 2016 at 10:32 AM

    Unfortunately, we don't offer phone support. Your account is currently in good status. I check this form (https://www.jotform.us/form/62173927524156) and I was able to open it. Here's a screenshot:

    Normally, the error message "Form is unavailable" will appear if the form is disabled. I saw one of your form is disabled. You just need to click the "More" button and choose the "Enable" option.

    Hope that helps. Thank you.