- AngieNDWSAsked on November 16, 2016 at 09:39 AM
First let me start by saying the service that we have received has been unacceptable, we have been trying to figure our account for five days now. So let's see if we can't get this resolved TODAY!
Apparently we had 2 accounts firstname.lastname@example.org and email@example.com, we only need one. We will be using the coordinator account, however both I have paid for silver on both accounts.
My apologies for the confusion we were just as confused not knowing there were 2 accounts. Could someone please take a couple of minutes to look into this instead continuing to blow us off and passing us on to the next person, and or not responding at all. And just an fyi this could have been resolved with a short phone call instead of spending the past 5 days figuring this out.
I am not sure why we are doing business with an organization that does not have phone support.
Sorry to be so harsh but we are extremely frustrated and the length of time this has taken.
North Dakota Winter Show
- JotForm SupportWelvinAnswered on November 16, 2016 at 11:35 AM
The subscription of Angie's account is already canceled. I have refunded the payment. You can expect the refund returned to the card within 4-10 business days.
As for the support, we do not offer a phone support but we are online 24/7 on this support forum and can respond to your inquiries in no time. Here's your thread that was posted 5 days ago: https://www.jotform.com/answers/988358. This has been answered by my colleague so wondering if you haven't received the reply through email.
The email of Angie's account is firstname.lastname@example.org, not the one that you've listed here. Please check.