What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can not see information. Can you help me?

    Asked by ryangill1 on November 16, 2016 at 09:51 AM

    I can not locate any information in the drop down boxes 'Site Name' 'Cell ID' etc. i was wondering if you could help me on why i'm missing this information. i have attached a screen shot

    Page URL:
    https://eu.jotform.com/submissions/62374449468973

    Screenshot
    information can can you can you help me
  • Profile Image
    JotForm Support

    Answered by Kiran on November 16, 2016 at 11:21 AM

    It looks like you are the sub-account user for the form. I see that the form owner hasn't selected the EU data center to store the data and your account is selected with the option EU servers which is causing the issue.

    It is required to have the both accounts to use the same datacenter option in order to view the submissions. Please change the option to move your account to US servers so that you should be able to manage the submissions normally.

    Thank you!