- PCSMSAsked on November 16, 2016 at 10:18 AM
TEAM, is there something wrong with the create a PDF function, for two days now when I try to turn a form into a PDF all I getting is a spinning working at the top of the page.
- KadeJMAnswered on November 16, 2016 at 11:48 AM
Thank you kindly for reporting this problem to us about creating a pdf of your form.
Unfortunately, I wasn't able to replicate a problem with creating a pdf since it did work and generate one on my end after roughly about a minute or so.
The most I see right now is that it is taking slightly longer than usual but still works accordingly and that could be from several people using it on our servers so it is probably just a slight temporary delay.
Please try it again on your end now and if there's still an issue with it just let us know so that we can help you more if needed.
- PCSMSAnswered on November 16, 2016 at 12:44 PMOkay I'll try again but I have tried for two days and from different computers. Weird
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- JotForm SupportBJoannaAnswered on November 16, 2016 at 01:59 PM
I have also successfully created Fillable PDF form in less than 1 minute.
Please try again and let us know if the issue still persist on your end. You can also try to use some other browser.
Or you can try with Fillable PDF Form Creator.
- PCSMSAnswered on November 16, 2016 at 02:44 PMStill no luck, I was able to do it using the link to the Fillable PDF Creator but the quality isn’t that good.
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- JotForm SupportKiranAnswered on November 16, 2016 at 03:59 PM
I have tried cloning your JotForm to my account and generated a PDF form which seems to be okay at my end.
We request you to go through the guide below that can help you with more information about Fillable PDF creator.
Let us know if you need any further assistance. We will be happy to assist.
- JotForm SupportKiranAnswered on November 28, 2016 at 12:31 PM
It looks like your response is not posted on this thread. We request you to open a new thread for your query. One of our support team members will be assisting you with the issue.