What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Corrupted Submissions

    Asked by birdvillechurch on November 16, 2016 at 11:00 AM

    Is it possible that we are receiving corrupted submissions? Some of the submissions we receive have the wrong address  in line 2. If so please let us know what we can do.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by John_Benson on November 16, 2016 at 12:47 PM

    I checked your submissions and I saw that some submission have a blank value in Address Line 2 field. It is possible that your users leave it blank since it is not a required field.

    In the Form Builder, just select the Address Line 2 field and then click the Required button.

    You can also use the Address Field under the Quick Fields instead of a regular text box.

    Hope that helps. Thank you.