What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Disabled, But Published

    Asked by claughland92 on November 16, 2016 at 11:10 AM
    Published publish preview and OR
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    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 12:28 PM

    This is a valid question since usually when a form has been disabled is because of phishing suspicious. 

    I have checked the form in your account and I can see this is the case, you're asking for Credit Card info in your form and our anti-phishing detected this so your form was disabled and account suspended.

    Here's a screenshot about the guilty fields in your form: 

    This is also stated in our terms, please check them here so you can know what you can and cannot ask in your forms: https://www.jotform.com/help/8-Terms-of-Use 

    In order to re-activate your form and account I had to remove those fields from your form, please check your account and form since it should be working now. 

    If you need to ask for payment info you will need to use one of our payment integrations, you will find them here: https://apps.jotform.com/category/payment_processing 

    Here's also another guide that will help you in case that you do not want to charge your customers immediately: How-to-Enable-Payment-Authorization

    If you have any question, please let us know.