How can I view emails that I have sent?

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    Asked on November 16, 2016 at 11:21 AM

    When I reply from a submission on this site, how can I view those replies after they are sent?  I don't see any type of outbox or sent folder.

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    Answered on November 16, 2016 at 12:58 PM

    Unfortunately, we don't have a "Sent" folder where you can view the replies that you made from the Submissions page.

    You can check the mail logs and you'll see that once you replied to a customer, a log will be created. However, this will be difficult, because it doesn't show whether it is an email notification, reply, or autoresponder. The logs will only shows email messages coming from our servers. Here's a screenshot:

    Here's a guide:

    I would suggest using your email client to reply to the users rather than replying from the Submissions page.

    Hope that helps. Thank you.