What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Should I wait for education discount approval before upgrading to Bronze level?

    Asked by mdeangelo on November 16, 2016 at 11:44 AM

    I am a preschool director in Raleigh, NC and am hoping to do on-line student registration with JotForm. I created an account through the main Jotform web page before seeing the link for the education discount. I applied for the discount but wondered if I should wait to hear if we are approved or if I should buy the Bronze level upgrade now. We would like to get started right away but also want to make sure the discount will go through even if we purchase before we hear back. Thanks!

  • Profile Image
    JotForm Support

    Answered by david on November 16, 2016 at 01:10 PM

    We typically process non-profit/educational discount application within 24-28 hours.  Since you are currently no where close to the Free account limits, I would recommend waiting for the approval email before subscribing.  If you subscribe now, we would have to cancel and refund the subscription before you set up the new discounted subscription.