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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform does not work currently

    Asked by petrirauhakallio on November 16, 2016 at 12:19 PM

    Hi,

    seems there is problem on Jotform, I tried it on the Jotform test page https://form.jotformeu.com/63171594160353 and it seems it does not work.

    No form is sent, it just gets stuck.

    BR, Petri

    Page URL:
    https://form.jotformeu.com/63171594160353

    Screenshot
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 16, 2016 at 01:43 PM

    I saw that you have reported similar issue on this thread as well: https://www.jotform.com/answers/991460 

    I have tested standalone form that you provided on this thread and I successfully submitted your form and I got redirected to this page. 

    I have also tested your embedded form that you provided on your other thread and I was able to submit that form without any issues as well.

    Are you sill unable to submit your form? Do you have issues with embedded form, with standalone form or both? 

    Can you please try to test your form in some other browser or on some other device?

    Let us know if you need further assistance. 

  • Profile Image

    Answered by Petri  on November 16, 2016 at 03:23 PM

    Hi,

    it seems I found the pattern - the form does not send successfully while connected to my home wifi, but it worked fine connected through my cell phone internet.

    Do you have some kind of IP filtering to prevent too many requests from the same source?

    BR, Petri

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    JotForm Support

    Answered by BJoanna on November 16, 2016 at 04:50 PM

    It is possible to prevent multiple submissions from same IP address, but then warning message would be shown.

    In your case submit button is stuck on "Please wait". There is nothing on our end that would prevent too many requests from the same source. 

    Most likely something on your end is causing this issue, anti-virus program, add-blocker, firewall or similar. 

    Just in case that issue is on our end I have white-listed your IP address.