What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Square is requiring payment information for submission

    Asked by GTAUSTIN on November 16, 2016 at 01:03 PM

    I have a form that I would like people to have the option to either submit as a volunteer and/or sponsor by donating through square. The form has require square turned off but it is still making people donate in order to submit. 

    Page URL:

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    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 02:45 PM

    This is because you have set up a suggested amount to the payment field, then although a donation will not be sent the donation amount field is filled so it requires for the rest of the info to be submitted. 

    If you would like the field to not ask to fill the information then you will need to set the suggested amount option to no so the form can be filled out and the payment section submitted just blank. 

    Please give it a try and let us know if you have any question. 

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    Answered by GTAUSTIN on November 16, 2016 at 03:44 PM
    Thank you! That worked perfectly!