What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why have I reached my submissions limit?

    Asked by civitan on November 16, 2016 at 02:45 PM

    Hi,

    We are a non profit and am on the $139.00- 2 year plan. I am getting the message that I am out of space? I thought I had unlimited submissions. People are not able to access my forms.

    Please let me know what I need to do. Please respond to my gmail address below.

    Thank you

    John Walter
    bhamjohn@gmail.com

    Page URL:
    https://form.jotform.com/62006552319955

    My Forms Submissions message and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 04:06 PM

    Please do note that you have purchased a bronze subscription which means that you're allowed to receive 1,000 submissions monthly, there is not currently a plan that will allow you to receive unlimited submissions, the other plans after the bronze one will allow you to receive more submissions. 

    Please check our plans and their limits here: https://www.jotform.com/pricing

    If you would like to receive more submissions then you will need to upgrade your account or complete the tasks in the Get More section of your account, this will increase your submissions limit permanently.