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    Mobile App Notification Sound goes off without a push notification banner unless turned off in Settings

    Asked by NANCYG0122 on November 16, 2016 at 03:06 PM

    For about a year now (since iOs 9), I have been receiving "phantom" notifications on my iphone.  Meaning I  get a notification sound but no banner or anything in my notifications.  I had turned off ALL my notification sounds...and it stopped. (for ALL apps).  Then I turned them back on one by one and when I got to Jotform, it started again.

    Then the other night I realized that WHILE I'm making edits or working IN Jotform on my computer, I started to get the notification sounds again...WITH NO NOTIFICATIONS on my phone!  It is DEFINITELY coming from the JotForm app.

     

    I don't want to turn off notification sound for JotForm completely because it's important that I'm notified of submissions but I certainly don't want the notification sound every time I am IN Jotform making edits or creating forms!  There should be no "push" notification on in the app for EDITS!

     

    Please tell me how to fix this!

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    JotForm Support

    Answered by KadeJM on November 16, 2016 at 05:07 PM

    Thanks for getting in touch with us about this problem involving the sounds and viewing your notification banner from your iphone when receiving them via our app.

    We do apologize about any frustrations this may have created for you and we appreciate the feedback you've provided.

    The reason that is happening is because the app is notifying you when it is updated and doing something such as making edits to your form so it syncs to reflect it even though you won't receive any new banner notifications for those unless it's a brand new submission, etc,.

    Are you still using iOS 9 or did you upgrade to iOS 10?

    The best thing to do for that part is to just leave on the banners but turn off the app's sound in your device's notification center.

    I have mine set up this way as well already since unfortunately, this is something that our backend developers would have to fix for us as myself and our ios developer don't have any sort of control over it right now.

    I'm sending your thread here as a ticket for them to see so that maybe we can try to get that fixed and removed since it's not really possible us to make any sort of option to correct that on the mobile app.

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    Answered by NANCYG0122 on November 16, 2016 at 09:44 PM
    I have turned it off...it took me over a year to figure it out!
    ...
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    JotForm Support

    Answered by Charlie on November 17, 2016 at 01:24 AM

    I am sorry for the inconvenience and thank you for updating us. I see that my colleague has already forwarded this to our back-end team. We will update you on this thread as soon as we hear news.

    If you need any assistance again, please do not hesitate to contact us here in the forum.