I have deleted my submissions, why cannot see my files yet?

  • Profile Image
    Asked on November 16, 2016 at 03:20 PM

    This morning, I sent in an inquiry about my data usage. I have deleted several submissions with uploaded files to decrease data usage, but I am still unable to view my forms and the pictures uploaded.

    Any more advice? Thank you for your help!


  • Profile Image
    Answered on November 16, 2016 at 04:40 PM

    I have checked your account and re-calculated the available upload space for the account where you're sub-user, please check the forms  that have been shared with you, the submissions and files should be working now. 

    If the problem still persists, please let us know.