What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have deleted my submissions, why cannot see my files yet?

    Asked by jrc5410 on November 16, 2016 at 03:20 PM

    This morning, I sent in an inquiry about my data usage. I have deleted several submissions with uploaded files to decrease data usage, but I am still unable to view my forms and the pictures uploaded.

    Any more advice? Thank you for your help!


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    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 04:40 PM

    I have checked your account and re-calculated the available upload space for the account where you're sub-user, please check the forms  that have been shared with you, the submissions and files should be working now. 

    If the problem still persists, please let us know.