What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Document Upload

    Asked by stepuh on November 16, 2016 at 03:51 PM

    Some of our participants are experiencing difficulties uploading documents.  We are having difficulties with images, word, and PDF documents.  What is the best format and max size that can be uploaded? (I did not provide a link because we are having the issue on multiple links). 

  • Profile Image
    JotForm Support

    Answered by Jim_R on November 16, 2016 at 07:02 PM

    What is the best format and max size that can be uploaded?

    This question can only be answered by you as the owner. If you only need .pdf .doc .docx .gif .jpg .jpeg .png files uploaded and nothing else, you should set your Upload Field's file extension type to those files alone.

    Related guide: Which-file-types-are-allowed-for-the-upload-field 

    The max size is also something you need to decide on by yourself. If you want your users/respondents to be able to upload up to 10MB worth of files, then adjust your max file size limit to 10MB (or 10240KB).

    Related guide: Changing-the-upload-size-limit 

    Give it a try and don't hesitate to get back to us if you need more help.