- metroagingAsked on November 16, 2016 at 05:47 PM
I noticed I haven't been receiving any of the email notifications once an submission has been made. I work on several forms, and I'm not seeing any notifications anymore.
- JotForm SupportBJoannaAnswered on November 16, 2016 at 09:19 PM
I have checked and email address of your account is in the bounce list. Because of that you did not received email Notifications when your forms were submitted. Our system gave following result:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550 Unable to add email@example.com because host
I have now removed it from the bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
And this guides:
Please test your form and check if you are receiving submissions now.
Hope this will help. Let us know if you need further assistance.