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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't I get the email notifications anymore when a submission has been made?

    Asked by metroaging on November 16, 2016 at 05:47 PM

    I noticed I haven't been receiving any of the email notifications once an submission has been made. I work on several forms, and I'm not seeing any notifications anymore. 

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    JotForm Support

    Answered by BJoanna on November 16, 2016 at 09:19 PM

    I have checked and email address of your account is in the bounce list. Because of that you did not received email Notifications when your forms were submitted. Our system gave following result:

    sdoar@metroaging.org is IN the bounce list 

    Reason(s) : smtp; 550 Unable to add sdoar@metroaging.org because host

    I have now removed it from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.