What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms randomly clear.

    Asked by theriverassistant on November 16, 2016 at 06:04 PM

    Users are reporting that occasionally when filling out forms, they will randomly clear out.  Or they will finish the form and it won't send.  Other times it seems to work fine.  Some of my forms are long and it takes about a half hour to fill out, so it is very frustrating for users.  Any thoughts?

     

    Page URL:
    http://www.jointheriver.net/blank

    My Forms reporting fill and
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 16, 2016 at 09:34 PM

    I cloned your Application Registration form and did some tests there, but so far I haven't encountered the issue where the form is randomly clearing out while I was filling it. I was also able to submit the form successfully.

    Can you please try clearing your form cache to see if this resolves the issue? 

    Since you have a long form, may I suggest enabling the Autofill feature on the form? This way, your user's data will be saved locally on their browser while they are filling the form. So if they accidentally close the browser, their filled data will still be there when they view the form again. Please follow this guide on How to Enable Auto Fill on Forms.

    Please let us know if the issue still persists.
    Thank you.