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    Forms randomly clear.

    Asked by theriverassistant on November 16, 2016 at 06:04 PM

    Users are reporting that occasionally when filling out forms, they will randomly clear out.  Or they will finish the form and it won't send.  Other times it seems to work fine.  Some of my forms are long and it takes about a half hour to fill out, so it is very frustrating for users.  Any thoughts?


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    JotForm Support

    Answered by Chriistian on November 16, 2016 at 09:34 PM

    I cloned your Application Registration form and did some tests there, but so far I haven't encountered the issue where the form is randomly clearing out while I was filling it. I was also able to submit the form successfully.

    Can you please try clearing your form cache to see if this resolves the issue? 

    Since you have a long form, may I suggest enabling the Autofill feature on the form? This way, your user's data will be saved locally on their browser while they are filling the form. So if they accidentally close the browser, their filled data will still be there when they view the form again. Please follow this guide on How to Enable Auto Fill on Forms.

    Please let us know if the issue still persists.
    Thank you.