What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Delayed notification delivery.

    Asked by ITAParts on November 16, 2016 at 06:35 PM
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    JotForm Support

    Answered by Chriistian on November 16, 2016 at 09:44 PM

    If I understand correctly, you are not receiving the notifications in a timely manner? I checked our mail logs and the emails are failing to send. Your email address was added to the bounce list so you are not receiving the notifications.

    I have now removed your email address from the bounce list so you should receive the next email notifications successfully. To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. Then to check and remove an address from the bounce list, here's how: How to Remove Your Email Address from Bounce List

    Please let us know if the issue persists.