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    Nested conditions not resetting when parent value is changed

    Asked by tristan704 on November 16, 2016 at 07:13 PM

    This is going to be a hard question to describe. I made a form for quote estimates and it has a bunch of categories. The issue is after completing the form if I want to switch categories the info from the previous category filled out still shows. Below is a link and instructions to see what I see.

    www.vavagraphics.com/quote

    1.) "What service are you needing" Click on: Graphic Design

    2.) "What type of graphic design" Click on: Letterhead & Envelope

    3.) "What type of stationary" Click on: Letterhead

    This is filled out completely to this point. Now say you want a quote for photography.

    1.) Under "What service are you needing" Click on: Photography

    Now you notice the "what type of stationary" is still shown from the graphic design category when it shouldn't be. This occurs throughout the form, how can I prevent this from happening?

     

     

     

    Page URL:
    www.vavagraphics.com/quote

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    JotForm Support

    Answered by EltonCris on November 16, 2016 at 10:09 PM

    That's for the very detailed steps on reproducing the problem. We appreciate it :)

    By default, that's how condition works. However, you can fix it by changing the "Clear Hidden Field Values" to "Clear on Being Hidden". This means that conditionally hidden field will have its value cleared so this resets the nested conditions.

    Here's how:

    1. While editing your form, click the Preferences button in the toolbar

    2. Go to Advanced then click the Show more button to reveal more options

    3. Look for Clear Hidden Field Values and change it to Clear on Being Hidden 

    4. Save the changes and check your condition again. It should work. :)