Email is blocked

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    ThermaPool
    Asked on May 12, 2012 at 01:53 PM

    I am trying to create a Notification Submission for the new form. But JotFiorm is blocking my email. My email for this account is info@thermapools.com. Please advise.

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    gori-mathew
    Answered on May 12, 2012 at 02:10 PM

    @ ThermaPool

    We apologize for inconveniences caused by this issue. I have checked your email address and is not on Blocked list.

    Try to set the Sender's name in the notification email to: Jotform and sender's email to: noreply@jotform.com.

    See this link for updates; http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    You can also request your Mail Server provider or ISP to whitelist Jotmail's IPs in the below link;

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Lets know if this works out