What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having issues with my encryption key.

    Asked by Julie Gaudiosi on November 16, 2016 at 11:14 PM

    I am having issues with my encryption key.

    Can we delete it and get a new one? If you lost the key, but want to have the forms receiving the data in encrypted manner the best thing to do is to contact us (simply leave the comment bellow) and we will see to have your public key removed manually - which will allow you to add a new pair of private and public keys to your account.

    This however means that your old data will not be accessible to you any more - even if you find the private key you lost at some other time.

    This is a re-post of a comment on Encrypted Forms and How to Use Them

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    JotForm Support

    Answered by Chriistian on November 17, 2016 at 02:35 AM


    Yes you can delete the key and get a new one. You can follow this thread for more details on how to generate a new key: https://www.jotform.com/answers/738343-Please-reset-or-delete-our-existing-key-so-that-I-may-generate-a-new-one-and-start-from-scratch-

    But, please be noted that if you have previously encrypted data,  the new key that you will generate will not decrypt the old data. 

    Do contact us again if you have questions.