What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to see the pencil icon in wordpress on page/post edit.

    Asked by KirstyCarter on November 16, 2016 at 11:36 PM

    Hi 

    I've added the two forms below to my plugins for use in my Wordpress site but the Jot Form icon does not appear when I go into a page to edit - can you give me a hint what I'm doing wrong?

    Thanks!

    Kirsty


    JotForm Embed Forms

     

    Version 1.2.2 | By JotForm.com | View details
    JotForm oEmbed

     

    Version 1.2.1 | By JotForm.com | View details
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    JotForm Support

    Answered by EltonCris on November 17, 2016 at 02:34 AM

    Hi,

    I am able to see it here. It is available when you embed the "Embed Form" plugin from JotForm.

    So when you add post or page, you'll find it in the editor.

    Clicking the pencil icon will open up a popup dialog that will load all your forms if you're already logged in to JotForm.

    If the pencil icon is not showing on your end, try to re-install the "Embed Form" plugin first, see if this helps.

    By the way, since you are already using the "Embed Form" plugin, you can remove or deactivate the JotForm oEmbed plugin. It is not necessary to have them both. :)

    Thanks!

  • Profile Image

    Answered by KirstyCarter on November 17, 2016 at 04:03 AM

    Thank you! It works now with a new page but doesn't appear on existing pages and I want to add a form to an existing page. Can you advise?

    Thanks.

    Kirsty

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    JotForm Support

    Answered by Charlie on November 17, 2016 at 05:01 AM

    Have you tried deactivating and activating the plugins again? It might be related to Wordpress not updating the interface because of new released version. Also, as advised by my colleague, please do make sure to only have one plugin active, deactivate the other plugin related to JotForm. 

    Another way to embed forms aside from the plugins is by using the iFrame embed code, you can simply paste it in the "Text" tab. Here's a guide on how to get the iFrame code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Let us know if that helps.

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    Answered by KirstyCarter on November 17, 2016 at 05:43 AM

    I deleted both plugins. Reinstalled Embed Form.

    Restarted computer, closed site and the still the same - available on new page but not existing page. 

    The instructions in the iFrame-code page you sent are unclear to me. I do not see a toolbar with the word "publish" on it. 

    Any ideas?

    Kirsty

     

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    JotForm Support

    Answered by John_Benson on November 17, 2016 at 07:39 AM

    Hello Kirsty,

    If I understand you correctly, you can't find the Publish button. It is located near the Emails button and Thank You button. Here's a screen animation:

    Here's the guide how to embed your form using the iFrame method: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope that helps. If I have misunderstood your concern, please feel free to contact us again.

  • Profile Image

    Answered by KirstyCarter on November 17, 2016 at 06:02 PM

    Hi

    Thanks for this. For the less savvy of us it might be worth putting in a couple of extra steps to the instruction - ie. open the form first!

    Anyway - I put the code in. The icon now appears when I'm in the first edit page. However, when I try to use the Page Builder or Thrive Themes it does not appear. And this is how I want to use it. See screenshots below of what I mean. 

    Kirsty

     

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    JotForm Support

    Answered by Chriistian on November 17, 2016 at 09:20 PM

    I noticed from your screenshot that you also have a Contact Bank Form plugin. It may be possible that the Contact Bank plugin is conflicting with Jotform plugin. Can you please try temporarily disabling the Contact Bank plugin and see if the Jotform plugin still doesn't appear on Page Builder?

    Please let us know how it goes.
    Regards.

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    Answered by KirstyCarter on November 18, 2016 at 12:52 AM

    Hi again

    No - that didn't work. See below for the list of my plugins and their activation status - is there anything else it might be?

    Kirsty

    Abril_Fatface #3309041

    MyFonts WordPress Plugin

    Version 0.1 | By MyFonts Team | Visit plugin site
    Akismet

    Used by millions, Akismet is quite possibly the best way in the world to protect your blog from spam. It keeps your site protected even while you sleep. To get started: 1) Click the "Activate" link to the left of this description, 2) Sign up for an Akismet plan to get an API key, and 3) Go to your Akismet configuration page, and save your API key.

    Version 3.2 | By Automattic | View details
    All-in-One Event Calendar by Time.ly

    A calendar system with month, week, day, agenda views, upcoming events widget, color-coded categories, recurrence, and import/export of .ics feeds.

    Version 2.5.13 | By Time.ly Network Inc. | View details
    Appointment Booking Calendar

    This plugin allows you to easily insert appointments forms into your WP website.

    Version 1.1.63 | By CodePeople.net | View details
    Appointy - Appointment Scheduler.

    This plugin shows your free time slot on your blog and allows you to book appointments with your clients 24x7x365. Very easy Ajax interface. Easy to setup and can be controlled completely from powerful admin area.

    Version 2.31 | By Appointy.com | View details
    Beaver Builder Booster

    Additional functionality for Beaver Builder lite.

    Beaver Builder Plugin (Lite Version)

    A drag and drop frontend WordPress page builder plugin that works with almost any theme!

    Version 1.8.7.1 | By The Beaver Builder Team | View details
    Booking Calendar

    Online reservation and availability checking service for your site.

    Version 6.2.2 | By wpdevelop | View details
    Contact Bank Lite Edition

    Build Complex, Powerful Contact Forms in Just Seconds. No Programming Knowledge Required! Yeah, It's Really That Easy.

    Version 2.1.29 | By Tech Banker | View details
    Contact Form 7

    Just another contact form plugin. Simple but flexible.

    Version 4.5.1 | By Takayuki Miyoshi | View details
    Enhanced Admin Bar with Codex Search

    This plugin adds convenient search fields to provide easy access to the codex, wpbeginner, and common wp-admin areas via the 3.1 Admin Bar.

    Version 2.0.7 | By DsgnWrks | View details
    Fast Secure Contact Form

    Fast Secure Contact Form for WordPress. An easy and powerful form builder that lets your visitors send you email. Blocks all automated spammers. No templates to mess with. Settings | Donate

    Version 4.0.44 | By Mike Challis, Ken Carlson | View details
    GoDaddy Email Marketing Signup Forms

    Add the GoDaddy Email Marketing signup form to your WordPress site! Easy to set up, the plugin allows your site visitors to subscribe to your email lists.

    Version 1.1.4 | By GoDaddy | View details
    JotForm Embed Forms

     

    Version 1.2.2 | By JotForm.com | View details
    Ninja Forms

    Ninja Forms is a webform builder with unparalleled ease of use and features.

    Version 3.0.15 | By The WP Ninjas | View details
    Search Engine Visibility

    Make your site more visible to search engines

    Version 0.5 | By GoDaddy | Visit plugin site
    Thrive Clever Widgets

    Take control over exactly where your widgets are displayed on your site

    Thrive Headline Optimizer

    Generate reports to find out how well your site is performing

    Thrive Visual Editor
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    JotForm Support

    Answered by Chriistian on November 18, 2016 at 01:09 AM

    Unfortunately I do not have Thrive themes so I am unable to test the plugin there. Can you please check your console and send us a screenshot to see if there are any errors that is causing the jotform plugin to not appear when using Thrive themes? You can open the console on Chrome by pressing Cmd+Opt+J (Mac). You can also check this guide for more info on Using the Console.

    Please post the screenshot of the console to this thread so we may check it further.
    Thank you.

  • Profile Image

    Answered by KirstyCarter on November 18, 2016 at 03:39 AM

    Hi

    Not sure if this is what you are looking for.  Hope it is! 

    Kirsty

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    JotForm Support

    Answered by Boris on November 18, 2016 at 05:44 AM

    I'm afraid those screenshots didn't help much, by colleague meant that you should take a screenshot of the browser console when you are on the editing page where the JotForm pencil for adding a form is not showing, and should be showing.

    For example, this would mean a copy of the browser console from this page:

    Based on the names and functionality of your plugins, it might be that Beaver Builder plugins or the Thrive Visual Editor plugin are the ones preventing our plugin from displaying its icon on the page editor of your Wordpress installation. This is because those plugins customize the way you edit your pages, and as such, their customization could be preventing JotForm's Form Embed plugin from adding pencil-shaped icon for adding new forms.

    Please use the Text Editor of Wordpress when adding your JotForm forms to a page while also using those editor-customizing plugins.

    I hope this helps.