What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to change PayPal account for my subscription?

    Asked by alexeyh on November 17, 2016 at 12:45 AM


    please help me to change my paypal account in the billing category of the Jotform

    In billing category I push the button "Change credit card"

    it just open paypal website there I have to login

    So I entered with my new paypal account, 

    is it enough?

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 17, 2016 at 02:52 AM

    Here is how to change your PayPal subscription properly:

    1. Log into your PayPal account,

    2. Find the latest payment you made to us,

    3. Click on subscription number,

    4. Click on Cancel Subscription button.

    When you cancel that subscription you will not be charged again from that account and your current subscription with JotForm will stay until the subscription period ends. And then you can re-subscribe with new PayPal account.

    This is important so you avoid re-subscribing from your other PayPal account.

    Please let us know if you have additional questions.

    Thank you!