How to change PayPal account for my subscription?

  • Profile Image
    alexeyh
    Asked on November 17, 2016 at 12:45 AM

    Hello

    please help me to change my paypal account in the billing category of the Jotform

    In billing category I push the button "Change credit card"

    it just open paypal website there I have to login

    So I entered with my new paypal account, 

    is it enough?

  • Profile Image
    Nik_C
    Answered on November 17, 2016 at 02:52 AM

    Here is how to change your PayPal subscription properly:

    1. Log into your PayPal account,

    2. Find the latest payment you made to us,

    3. Click on subscription number,

    4. Click on Cancel Subscription button.

    When you cancel that subscription you will not be charged again from that account and your current subscription with JotForm will stay until the subscription period ends. And then you can re-subscribe with new PayPal account.

    This is important so you avoid re-subscribing from your other PayPal account.

    Please let us know if you have additional questions.

    Thank you!