How can I get a refund for an erroneous charge?

  • Profile Image
    Josh
    Asked on May 12, 2012 at 06:18 PM

    To whom it may concern - 

    I upgraded my JotForm membership to the $9.95/month subscription for the month of April. I only needed it for two weeks within the month and remembered I first paid on April 11, so I canceled the subscription this past week before May 11. Last night I got an email from Plimus with a charge to my debit card after I had canceled my subscription and reverted my account back to the free subscription. If you could refund my debit card the $9.95 for yesterday's charge that would be much appreciated.

    Thank you.

    Josh

  • Profile Image
    jeanettebmz
    Answered on May 12, 2012 at 11:51 PM

    The refund for reference number :44600749, regarding to  the payment made on May 11 has been done.

    Thank you choosing Jotform.

    Best regards!

    Jeanette