errors in the form calculation questions

  • Profile Image
    Communicaid
    Asked on November 17, 2016 at 07:45 AM

    Dear Jotform,

    In my form I use the form calculation questions. 

    But the results received in the form calculation questions are incorrect. 

    Please see below : 

     

     

    if for each question I tick the box where the value is 5 I should have 25 in each box on the second page, right?

     

    and see what i have: 

     

    Can you help with it?

    Thanks,

    Gosia 

  • Profile Image
    Chriistian
    Answered on November 17, 2016 at 09:28 AM

    I am currently checking your form. Please give me sometime to further investigate the issue. I will get back to you as soon as I get a result. Regards.

  • Profile Image
    Chriistian
    Answered on November 17, 2016 at 09:59 AM

    As per further checking, the issue might be caused by the setup of the calculation values in the matrix field. Can you set the calculation values on the matrix field as shown below:

     

    You can also check this sample clone form for that I used for testing: https://form.jotform.com/63213789174967

     

    Do let us know if you need further assistance.
    Regards.