What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF Report: Why custom PDF layout is not saving?

    Asked by Foltved on November 17, 2016 at 09:04 AM

    Same problem here....

    Not keeping the custom layout - making your service useless for contracts etc.

     

    Its just error upon error with you guys at Jotform.

     

    Really wished that you could make a better service, and at least make some quick bug fixes, when the appear.

     

    Can see this has been flagged in July which is 4 months ago, and still has'nt been fixed.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 17, 2016 at 11:57 AM

    Apologies for the inconveniences this may have caused to you. 

    I have checked your active forms and I can see they have the default PDF layout, I have tested this on my end and I can see the custom layout I have set in my form is being successfully saved. 

    However, could you please provide us one of your forms where this problem is happening? 

    Once with the link we will clone it and try to replicate the problem on our end, we will also test in your form if possible, if not, you could also share us some screenshots about how you customize your PDF report and how it looks when downloading it or when going back to the customization page. 

    We'll wait for your response.