What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error opening attached upload file

    Asked by globaldigital on November 17, 2016 at 12:13 PM

    Estou tentando abrir o arquivo em anexo ao upload do formulário, está com erro.

    Uso o Windgest reCAPTHA , é possível usar na versão em português Brasil. Qual procedimento?

    Page URL:
    https://form.jotformz.com/62635760759669

    NA
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    JotForm Support

    Answered by Jan on November 17, 2016 at 01:24 PM

    I checked your account and I can see that uploaded files properly in the Submissions page. Here's a screenshot:

    I also checked your account settings and I've found out that the "Require log-in to view uploaded files." is enabled. This is a new security feature for the uploaded files. It means that you can only open the uploaded files when you are logged in to your JotForm account in the same browser. 

    You can disable this feature in the Account Settings page if you like. Here's a related blog post: https://www.jotform.com/blog/259-Keeping-Your-Uploads-Secure

    Hope that helps. Thank you.