What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Your forms are disabled now"...?

    Asked by blueridgesignsupply on November 17, 2016 at 12:29 PM

    Just got an email informing me of this. Seems I'm using the forms well within the terms stated. Also seems that they are still funtional. Was this message sent just to stress me out?

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    JotForm Support

    Answered by david on November 17, 2016 at 01:33 PM

    That email was pertaining to your file upload limits, however, when I checked your account, it was no where close to the upload limits.  Unless there was a rather large file uploaded that put you over the limits, this email may have been in error.

    Your account is in good standing and all forms are active.  There is no action needed on your end.

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    Answered by blueridgesignsupply on November 17, 2016 at 02:44 PM
    Thanks. In the case that someone uploads a single file or group of files
    that put me over the limit would I generally get at least the same
    indication that the form was submitted and an opportunity to contact the
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    JotForm Support

    Answered by david on November 17, 2016 at 04:03 PM

    If your form allows for large file uploads, you would only be notified if your account was over the total after the files were received.  You can delete the submission to put your account back under its limits.  You should have about 24 hours before the form is disabled.  As long as the files are deleted before that time, there would be no impact on your forms.