Error message: You cannot add more than one payment tool.

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    Asked on November 17, 2016 at 12:49 PM

    When attempting to add a Paypal button, the system returns this message:

    "You cannot add more than one payment tool. Please delete the existing one first."


    We do not have another payment tool on this form or any other active form.


    Please help.

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    Answered on November 17, 2016 at 01:52 PM

    Hello RabbiCDJ,

    This error message is displayed if you already have a payment question in your form and you try to add a second payment tool.

    I did check your last edited form and it already has a payment question with label "Who's Coming?".

    Please note that one form can only have one payment tool. If you want to add a new payment question, you will have to first delete the existing payment tool and then add a new one.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

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    Answered on November 17, 2016 at 03:50 PM

    How else can we have the form calculate the total owed and still report the number of people coming by category?

    We have done this before with no problem (this is a cloned form that was used successfully in the past).

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    Answered on November 17, 2016 at 04:05 PM

    Solved the problem;  deleted the purchase order and inserted the Paypal payment option.

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    Answered on November 17, 2016 at 05:32 PM

    I'm glad you were able to sort it out, if you have any additional questions please let us know.