What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error message: You cannot add more than one payment tool.

    Asked by RabbiCDJ on November 17, 2016 at 12:49 PM

    When attempting to add a Paypal button, the system returns this message:

    "You cannot add more than one payment tool. Please delete the existing one first."


    We do not have another payment tool on this form or any other active form.


    Please help.    rabbicdj@gmail.com

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    JotForm Support

    Answered by ashwin_d on November 17, 2016 at 01:52 PM

    Hello RabbiCDJ,

    This error message is displayed if you already have a payment question in your form and you try to add a second payment tool.

    I did check your last edited form and it already has a payment question with label "Who's Coming?".

    Please note that one form can only have one payment tool. If you want to add a new payment question, you will have to first delete the existing payment tool and then add a new one.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by RabbiCDJ on November 17, 2016 at 03:50 PM

    How else can we have the form calculate the total owed and still report the number of people coming by category?

    We have done this before with no problem (this is a cloned form that was used successfully in the past).

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    Answered by RabbiCDJ on November 17, 2016 at 04:05 PM

    Solved the problem;  deleted the purchase order and inserted the Paypal payment option.

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    JotForm Support

    Answered by Nik_C on November 17, 2016 at 05:32 PM

    I'm glad you were able to sort it out, if you have any additional questions please let us know.